Return Policy

Last updated: November 2025

At Viella California, we want every customer to feel confident and comfortable when shopping with us. If something isn’t quite right, we’re here to help and make the return process as simple as possible.

For any questions or support, you can always reach us at info@viellacalifornia.com.

How to Request a Return (Simple 3-Step Process)

We keep returns straightforward so you know exactly what to expect.

Step 1 — Contact Us

Email us at info@viellacalifornia.com with your:

  • Order number

  • Full name and address

  • Reason for return

We will send you the official return form along with the correct return address.

Step 2 — Ship Your Items

After your return request is approved:

  • Print and include the return form inside the package

  • Make sure all items are securely packaged

  • Mark the parcel clearly as “Return”

  • Ship using a tracked and insured carrier

  • Email us the tracking information so we can monitor the shipment

Step 3 — Receive Your Refund

Once your return arrives at our processing center and is inspected, your refund will be issued within five business days to your original payment method.

What Can Be Returned

You may return your items within 30 days of delivery, as long as they meet the following criteria:

  • Items must be unused and unworn

  • Items must be in original, sealable packaging

  • No signs of wear, odors, stains, or damage

  • All original tags, accessories, and packaging must be included

We cannot accept or refund items that do not meet these conditions.

If you received the wrong item or a defective product, please email us right away so we can resolve it.

Important Return Information (Please Read Before Sending Your Package)

To maintain fair pricing and keep our products accessible, returns are processed at our overseas facility.

Return Shipping Location

All returns are processed in Asia, and return packages must be shipped to this location.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.
Depending on the carrier and location, these costs may be around $50 USD.
Return shipping fees are non-refundable.

Condition of Returned Items

We cannot accept returns that:

  • Show signs of use or wear

  • Are not in original packaging

  • Are damaged due to improper return packaging

  • Are returned without an approved return form

Packages sent without tracking or insurance are at the sender’s risk.
We cannot refund lost or untracked return shipments.

Returns on Bundle Discounts

If your order included a bundle or multi-buy offer (for example: “2 for $60”), the discount only applies when all items in the bundle are kept.

If you return part of the bundle:

  • The discount is void

  • Kept items revert to their full original price

  • The refund is adjusted accordingly

Example:

Bundle: 2 items for $60
Regular price: $40 each
If one item is returned, the kept item is charged at $40.
Refund: $60 − $40 = $20

Need Help?

If you have any questions about your return or need assistance at any point, we’re here to support you.
Contact us at info@viellacalifornia.com and our team will be happy to help.